Above and Beyond: Providers of Exceptional Product Support and Service

 - August 8, 2012, 2:09 PM

AgustaWestland

We encourage you to congratulate people you may know from AgustaWestland and add additional comments by using the "Add your comment" section below.

Fabio Sciarini, 

Den Helder, Netherlands

“He always tries to help, and he will do all what he can to help you. Even if he is off duty, out of office hours.”

Giovanni Cecchelli, 

No location given

 

Mark Peaden, 

Philadelphia, Pa.

“Agusta technical representative for our operation. Very responsive to inquiries regarding area(s) of concern. Knowledgeable in all areas of the helicopter maintenance operations and willing to assist as needed with inspections or other maintenance issues.”

“He will do anything he can to help.”

Chuck Anderson, 

Philadelphia, Pa.

“He will do anything he can to help.”

Chris Lemieux, 

Philadelphia, Pa.

“He will do anything he can to help.”

Mike Ludwig, 

No location given

“Mike has gone above and beyond as our customer service manager, has made himself available 24/7 and has done all he can to make sure our concerns are always met.”

Peter Wagner, 

Philadelphia, Pa.

“Avionics tech rep for Agusta. No matter where he is or what time I call he is always available to assist.”

Rich Kearny, 

Philadelphia, Pa.

“Rich became our customer service rep late last year. His dedication to the customers he supports has been outstanding. He has proven that 24-hour/7-day support does exist and beyond just being available. Rich has shown true empathy and resolve in spearheading AOG repairs for our helicopter. His follow up on maintenance issues is a welcomed change. Agusta should know when they have someone doing it right!”

Sean Davidson, 

Philadelphia, Pa.

“Sean is always available day or night. He always goes the extra mile to ensure that my company and our fleet of three A109Es is supported by every facet of their company. He is always thinking outside of the box to come up with a way to fix problems and never leaves any stone unturned. A true asset to Agusta and my program.”

Comments

Gregg has definitely gone above and beyond for our maintenance program. As a maintenance manager with AW139, Gregg has gotten us through our initial stages to support our aircraft. Gregg has made himself available at our facility many times to instruct and assist us with our technical issues. Gregg has been an invaluable liasion to the Agusta technical staff at Philadelphia. I would like to thank Agusta for supplying us with a highly motivated and experienced field rep.

Mike has been our contact in Wichita for a decade now. He has proven to be committed to customer service on every visit.

After 12 years having Mike taking care of our plane,we just want to say that he and his crew goes over and over to give the Best in the industry customer support for his clients.

I've known Mike since 1997 and he has been always very helpful with us.
He is a great person to deal with, very frendly and he will go all the way to help a customer.
He really deserves the recognition.

Mark Hand is extrodinary in every way. His technical knowledge is superb , his customer service is world class. He was the key to my success as the DOM of a corporate shuttle fleet. Mark goes way above and beyond for his company and customers.
Embraer is a great company with exceptional people and product!!

If I was told the survival of my department depended on getting my broken Gulfstream working right now, my first call would be to Jim Beebe, period. They do don't come any better. He is the walking definition of real Technical Support. This statement of opinion turned hard fact not so long ago should encourage Gulfstream to please find more like him (if possible).

Thank you Jim.

Chris

Mike Fleming, taking care of our plane for 4 years, always had a god job, and give me excellent suport in Wichita.
Thanks Mike.

Sergio Azevedo, from Brazil.

If anyone has any contact information for Leonardo Ruiz at BIO Aerospace, I would love to thank him personally for his work.

thanks

jordanv@mitchellair.com

Yancy Everhart - If you ever want a Honeywell Rep. you can't contact via phone or e-mail, he's your man.

Through my view, everything is going good. Mike is doing his best in duty. I was discussing the same thing with my friend and he suggested me to contact http://www.writingbunch.co.uk/ to get best info but I have read it here.

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