Above and Beyond: Providers of Exceptional Product Support and Service

 - August 8, 2012, 2:09 PM

Embraer

We encourage you to congratulate people you may know from Embraer and add additional comments by using the "Add your comment" section below.

Andre Sousa, 

Singapore

 

Ashok Kapadia, 

Fort Lauderdale, Fla.

“As our tech rep he is ALWAYS on top of any and all of our problems. He will stay with you or the aircraft until the problem is solved. One of the best of the best.”

“Mr. Kapadia is always proactive when it comes to his territory and his customers. Even when he doesn't hear from you, Mr. Kapadia is calling and checking to see what he or his service team can do to improve the experience with the Embraer product that he supports. Best in the business!”

Barbosa Pereira, 

São José dos Campos, Brazil

“Pro active and responsible.”

Brian Wang, 

Beijing, China

“Brian spends time with his customers. He is cordial, knowledgeable and a true professional. He embodies all of the desirable characteristics of a tech rep: knowledge, congeniality, cooperativeness, friendliness, personality and appreciation for his customers. Embraer made a fine choice when they hired Brian Wang!”

Doug Taylor, 

Southern California

“Doug is assigned to my company and does an excellent job in keeping our fleet of 12 aircraft flying and supported. We lead the fleet in hours and run into some rather unusual problems before anyone else does, so it really helps to have someone like Doug to get the support we need.”

Ernie Edwards, 

Fort Lauderdale, Fla.

“Ernie goes above and beyond the legal warranty and requirements to make sure the customer is happy and that is why I purchased a new Embraer Phenom 300 after owning a prior Embraer Phenom 100.”

Gregory Zate, 

Fort Lauderdale, Fla.

“Gregory Zare is my Embraer maintenance planner and my primary point of contact at Embraer for all matters related to the maintenance of my aircraft. He has provided me with consistently outstanding service and has always displayed a vested interest in my aircraft and my satisfaction as a customer. I have had the privilege of working with many good people within the aviation industry. Greg is one such person.”

Lilian Regina , 

São José dos Campos, Brazil

“Pro active and responsible.”

Luis Colarino, 

São José dos Campos, Brazil

“Colarino is vice president for Embraer Executive Jets customer support and he personally monitors the fleet and customer feedback. He is very engaged to ensure Embraer is responsive to the customer base from top to bottom, and he instills this attitude in the entire team from top to bottom.”

“"Cola"" has been very supportive of all Embraer's customers from the beginning and a real driver inside Embraer to focus on customer issues. He's a pleasure to work with."”

Luis Colarino, 

São José dos Campos , Brazil

“Colarino is vice president for Embraer Executive Jets customer support and he personally monitors the fleet and customer feedback. He is very engaged to ensure Embraer is responsive to the customer base from top to bottom, and he instills this attitude in the entire team from top to bottom.”

“"Cola"" has been very supportive of all Embraer's customers from the beginning and a real driver inside Embraer to focus on customer issues. He's a pleasure to work with."”

Luiz Fernando Ragonha, 

São José dos Campos , Brazil

“All the time with an eye for the client/operator's needs.”

Luiz Ragonha, 

São José dos Campos , Brazil

“He always puts the customer first!”

Marcelo Araujo, 

São José dos Campos , Brazil

“Great tech rep and enthusiastic professional.”

Mark Hand, 

Fort Lauderdale, Fla.

“We have one of the best technical reps who is always helping me and our company ”

“Available 24/7, great resource and point of contact with the OEM. Mark provides a one-stop-shopping solution to any inquiry.”

“Mark Hand, field service representative, goes above and beyond when it comes to customer support. Mark is only phone call away day or night, very professional and knowledgeable.”

“Mark has been our customer service rep for over a dozen years and during that tenure he has always provided our company with a superior level of support. His dedication and support allows us to provide our customers with the best travel experience possible as stated in our mission statement. Thank you for all your years of great service!”

Mike Valek, 

Mesa, Ariz.

“Mike is available 24/7 to answer questions and address AOG issues. I've never seen that kind of dedication in a customer service representative.”

“He is always available, always gets an answer, always makes you feel like you and your aircraft are important to him.”

“Mike goes way above the normal to help whenever there is any problem or question.”

Pandian Rajasekaran, 

Singapore

“Mr. Pandian Rajasekaran was excellent for us throughout the year for all the needs of my company.”

Scott Kalister , 

Fort Lauderdale, Fla.

 

Sean Peterson, 

Windsor Locks, Conn.

“Although we haven't needed to test this often, every experience with Sean makes you wonder why all customer service experiences can't be like that. He is honest, promises what he can deliver and then delivers what he promised. Tough to do better.”

William (Bill) Lyttle, 

Cleveland, Ohio

“Bill is always available to help our company day or night, whether the issue is concerning a Legacy or Phenom, as he covers both fleet types.”

William R. Lemon, 

Fort Lauderdale, Fla.

“Mr. Lemon was my Embraer field service representative for seven years until his retirement at the first of this year. His time with Embraer spans almost their total history of commercial and business aviation. He was the most knowledgeable support representative I have had the pleasure working with. He was respected by all that knew him and will be missed by all. ”

Michael Valek, 

Mesa, Ariz.

“Mike is by far one of the best tech rep/customer service professionals that I have ever worked with. He is a 24/7 kind of guy. Even gave me his home phone number. He is always cheerful, courteous and extremely professional. Always up to date on the latest news & repairs. He has pulled our butts out of many AOG situations. He never says no & never gives up. He is a one-of-a-kind person. I can not say enough good things about him or his service. Embraer is lucky to have him. ”

Rodrigo Cruz , 

São José dos Campos , Brazil

“He has been very professional and friendly with us in all aspects. ”

Comments

Mike has been our contact in Wichita for a decade now. He has proven to be committed to customer service on every visit.

After 12 years having Mike taking care of our plane,we just want to say that he and his crew goes over and over to give the Best in the industry customer support for his clients.

I've known Mike since 1997 and he has been always very helpful with us.
He is a great person to deal with, very frendly and he will go all the way to help a customer.
He really deserves the recognition.

Mark Hand is extrodinary in every way. His technical knowledge is superb , his customer service is world class. He was the key to my success as the DOM of a corporate shuttle fleet. Mark goes way above and beyond for his company and customers.
Embraer is a great company with exceptional people and product!!

If I was told the survival of my department depended on getting my broken Gulfstream working right now, my first call would be to Jim Beebe, period. They do don't come any better. He is the walking definition of real Technical Support. This statement of opinion turned hard fact not so long ago should encourage Gulfstream to please find more like him (if possible).

Thank you Jim.

Chris

Mike Fleming, taking care of our plane for 4 years, always had a god job, and give me excellent suport in Wichita.
Thanks Mike.

Sergio Azevedo, from Brazil.

If anyone has any contact information for Leonardo Ruiz at BIO Aerospace, I would love to thank him personally for his work.

thanks

jordanv@mitchellair.com

Yancy Everhart - If you ever want a Honeywell Rep. you can't contact via phone or e-mail, he's your man.

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