Thomson Moves To Accommodate 787 Passengers

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Boeing promises to move quickly to return the 787 to service once the FAA approves its proposed battery fix. (Photo: Boeing)
March 5, 2013, 9:43 AM

The UK’s Thomson Airways has switched customer bookings for flights aboard Boeing 787s in May and June to Boeing 767 service and promised customers refunds of the premiums they paid to fly aboard the Dreamliner, the airline announced Tuesday. 

“The supplement paid for the 787 Dreamliner flight will be refunded to those customers who proceed with their original holiday bookings, and customers will also have the option to amend their holiday without incurring any amendment fees,” said Thomson in a statement.

“We understand how frustrating and disappointing this news will be for those customers looking forward to flying on the 787 Dreamliner. We are equally as disappointed that Boeing was not able to confirm a delivery date for us, but unfortunately these circumstances are out of our control.”

During Monday’s J.P. Morgan Aviation, Transportation & Defense Conference in New York, Boeing Boeing Commercial Airplanes CEO Ray Conner promised to move “really fast” to return the Boeing 787 to service once the U.S. Federal Aviation Administration approves the company’s proposal to solve the airplane’s battery problem. Referring the FAA as “the long pole in the tent,” Conner could not offer a specific time frame, however, nor could he reveal any details of the “three-layer” solution he presented to FAA Administrator Michael Huerta.

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