LABACE Convention News

Bombardier Expands Service in Latin America

 - August 14, 2013, 4:30 PM
Bombardier has increased its support network for South America with the appointment of Maga Aviation as a second authorized service facility in Brazil. São Jose dos Campos-based Digex has been providing maintenance for the Canadian OEM since 2005. (Photo: David McIntosh)

Bombardier Aerospace continues to expand its aftermarket service network in Latin America with the addition earlier this year of Brazil’s Maga Aviation as an authorized service facility for the Learjet 40 line.

Located at Aeroporto de Amarais Campinas in São Paulo state, Maga Aviation is home to more than 20 technicians working in a 2,230-sq-m (24,000-sq-ft) maintenance hangar. The facility works in close collaboration with Bombardier’s regional support office in São Paulo to provide integrated support to business aircraft customers based in or flying through the region.

“Maga Aviation has built a strong reputation among our South American operator base and their passion for our products benefits Learjet aircraft customers on a day-to-day basis,” said Eric Martel, Bombardier customer services president.

São Jose dos Campos-based Digex, a Bombardier approved service facility (ASF) for business aircraft since 2005, has also been providing support to operators in the region. In the past year, there has been a 35-percent increase in the total volume of maintenance performed at the facility. Along with Maga, it is one of two facilities in the region authorized by Bombardier to repair and overhaul the landing gear for the Learjet 40, 40XR, 45 and 45XR models.

Digex is the only ASF in South America certified by both U.S. and Brazilian authorities to provide maintenance work for Learjet, Challenger and Global aircraft. Its facility features two maintenance hangars, with a total of 2,972 sq m (32,000 sq ft) of hangar space.

Since its opening in 2011, Bombardier’s support office in São Paulo has developed a strong relationship with Digex and other ASFs in the region, including Maga Aviation and AASSA Aviação Atlântico, to help improve the support network for operators in South America. Working in close collaboration, mobile response services, provided via Digex for operators in Brazil and surrounding countries, have significantly increased.

Business aircraft operators in South America also benefit from Bombardier’s locally based parts depot and from field service representatives’ 24/7/365 support from the customer response centers in Montreal, Canada and Wichita, Kansas, as well as the dedicated customer support account managers assigned to each operator in the region.

“Latin America has always been in our backyard with a very loyal customer base,” said Andy Nureddin, vice president of customer services and support for business aircraft. “We take service and support very seriously and we continue to grow our parts count in the region.”

Bombardier has five ASFs in Latin America: one in Buenos Aires, two in Mexico and two in Brazil. As yet, there is no Bombardier-owned and operated service center. “We remain confident with the network we have in the region at this stage,” Nureddin emphasized.