Embraer Enlists India's Air Works for Legacy Support

 - March 12, 2014, 4:52 PM
India's Air Works has been recruited by Embraer to provide maintenance support for operators of the Legacy 500 and 650 jets. [Photo: Embraer]

Embraer Executive Jets has signed a memorandum of understanding (MoU) with Air Works Pvt. Ltd. to provide full maintenance support to Legacy 500 and Legacy 450 customers in India. This agreement comes ahead of the midsize Legacy 500’s entry into service in the first half of this year. Certification of the mid-light Legacy 450 is expected next year. This is the second MoU signed to support the Legacy 500 in India.

“This MoU with Air Works is yet another step in our preparation to fully support Legacy 500 and Legacy 450 customers upon delivery of their aircraft,” said Edson Carlos Mallaco, v-p customer support and services, Embraer Executive Jets. “India is one of the countries with a fleet of the complete portfolio of Embraer Executive Jets in operation, which we support with a network of Embraer authorized service centers strategically located across the nation, and field-support representatives to swiftly respond to our customers’ needs.”

“We have a long-standing relationship with Embraer Executive Jets and have been providing support to their customers since 2010,” said Vivek Gour, Air Works’ managing director and CEO. “We are proud to be able to provide support for their latest Legacy 500 and Legacy 450 aircraft. This is in addition to the support we currently provide for owners and operators of the Phenom 100 and Phenom 300, and the line maintenance support for the Legacy 600 and Legacy 650 in India.”

India’s multiple Embraer authorized service centers are also supported by the Embraer’s customer support team in Singapore, with access to spare parts inventory in Bangalore, Singapore and Australia. A 24-hour customer contact center at Embraer’s headquarters in São José dos Campos, Brazil, complements Embraer Executive Jets’ global service center network, which comprises about 70 owned and authorized service centers.