Amid the wave of new FBO construction, AirFlite at California’s Long Beach Airport is proof that a well maintained FBO can stand the test of time, with the 22-year-old facility receiving a 9.6 rating out of 10, for the highest score in AIN’s 2014 FBO Survey for the Americas. This year’s survey received nearly 12,000 evaluations for FBOs in 91 countries.
The 14 FBOs in the Americas making up the top 10 percent this year were separated by just half a percentage point. Tied for second with scores of 9.5 were J.A. Air Center at Aurora (Ill.) Municipal Airport and Tampa International Jet Center. XJet at Denver Centennial Airport earned a 9.4 from the survey respondents, rounding out the top finishers. Ten FBOs tied with scores of 9.1, and 11 received ratings of 9.0 to place in the top 20 percent.
The vast majority of AIN’s survey respondents listed customer service as their top reason for selecting an FBO, followed by fuel pricing and passenger amenities. Meanwhile, reasons to avoid an FBO were poor customer service, a rundown or unclean facility and unprofessional customer representatives. Results for the AIN FBO Survey for Europe, the Middle East, Asia and Africa will be released next month.