Euro Air Charter Group Issues Wi-Fi Guidelines

AINalerts » July 10, 2014
July 10, 2014, 3:40 PM

As onboard Wi-Fi proliferates in the business jet fleet, the Baltic Air Charter Association (BACA) issued guidelines yesterday for charter brokers in an effort to stem billing surprises to clients after flights are completed. The association said it is “vital that brokers keep on top of technological and other service developments and that any potential hidden costs of a charter are considered and dealt with in advance.”

BACA pointed out that hidden costs can cause “friction” in relationships with operators and customers, not to mention erode margins on charter deals if charges are borne by the broker. “Hourly rates of up to $10,000 have been charged for high usage of in-flight Wi-Fi,” it noted.

“The significant growth in the number of aircraft operators that offer on-board Wi-Fi networks has meant that many passengers are not aware of the risks and costs involved of using such a service,” it added. Thus, the BACA guidelines include nine recommendations for on-board Wi-Fi procedures, such as asking clients well before the flight if they want to use an available onboard Wi-Fi network, advising them in writing of the conditions of its use and notifying them after the flight about data used and fees incurred.

Share this...

Please Register

In order to leave comments you will now need to be a registered user. This change in policy is to protect our site from an increased number of spam comments. Additionally, in the near future you will be able to better manage your AIN subscriptions via this registration system. If you already have an account, click here to log in. Otherwise, click here to register.

 
X