P&WC Integrates Service and Support into One Group

AINmxReports » November 5, 2008
November 5, 2008, 10:08 AM

Pratt & Whitney Canada’s customer service and support center groups are being integrated into a single customer service organization. According to P&WC vice president of customer service Maria Della Posta, the Longueuil, Quebec-based engine manufacturer is making the change “to deliver even better service to our customers in every one of the markets we serve.” Under the new system, P&WC is simplifying customer contact via new Web tools and a customer program hub that brings together P&WC resources worldwide. The goal is to speed response to customers through increased availability of new, used and exchange parts, accessories and rental engines, and to reduce turn-around time for engine shop visits. Today’s aviation operators, according to Della Posta, “have fewer assets. They need to get their equipment back up and flying faster.” Over the last year, P&WC has opened three new parts distribution centers in Amsterdam, Singapore and Australia. A fourth will open in Brazil next year.

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