Bombardier Focuses on Parts, Services Initiatives
Bombardier Customer Services has announced a series of parts-related pricing and service initiatives. The OEM is making permanent its price-matching offer on rotable and consumable parts for its business aircraft customers; it launched the program in April 2011. In recent months Bombardier has invested more than $180 million in parts and parts support including the opening of a new parts depot in Hong Kong and the announcement that Singapore would be the next full-scale company-owned and -operated service center; it is scheduled to open next year.
The company will also extend the warranty period from one to two years on all spare parts purchased through its worldwide network for business aircraft as of Jan. 1, 2013. Bombardier’s Parts Satisfaction Guarantee reimburses shipping and labor charges and waives restocking fees on defective on arrival (DOA) parts and Bombardier-recommended parts that did not fix the problem. Bombardier also waives restocking fees on unused replacement parts ordered for an AOG situation. The Parts Services team has also launched initiatives to reduce the incidence of No Fault Found and DOA parts.