Dassault Ratchets Up Customer Support

 - September 14, 2006, 12:18 PM

A Falcon parts price guarantee program and a program to improve dispatch reliability are two of the latest efforts Dassault has launched as part of a plan to “become the undisputed leader in customer support in business aviation.” Under the parts program, if Dassault “agrees” that the customer has found a component equivalent to a factory replacement part, the company will match the price. The “Reliability Plus” program is aimed at enhancing dispatch reliability by averting “unscheduled component removals, preventing unnecessary delayed or canceled flights.” Of the six major business jet OEMs AIN readers graded in the 2005 product support survey, Dassault was rated fifth overall.