In response to its growing worldwide fleet, Bombardier continues to expand its product-support capacity. Most recently the company has implemented 24/7 operation at all of its customer action centers. Concurrently, it has instituted an around-the-clock hotline for contacting Learjet, Challenger and Global field service representatives (FSRs).
Bombardier recently hired six new FSRs for its customer action centers in Montreal and Wichita, joining those appointed last year for Dubai, Singapore and Moscow, bringing the total to 26. A major component of the company’s support expansion has been the addition of parts distribution centers in Chicago, Frankfurt and Dubai.
In addition, Bombardier has expanded its Smart Services portfolio to include various other maintenance cost-control programs. Most recently the company has added Smart Maintenance Plus, an optional cost-per-flight-hour program providing comprehensive maintenance, expanded parts coverage and labor. The plan is available for new Learjets, Challengers and Globals at the time of purchase.
Smart Maintenance Plus covers scheduled airframe inspections, tire and brake replacements, and oxygen and nitrogen servicing at full shop rates at Bombardier Aircraft Services centers.