With an eye to improving its service strategy workshops and seminars, Arinc Direct Flight Support Services of Annapolis, Md., has signed an agreement with customer service motivational and strategy firm ServiceElements of Scottsdale, Ariz.

 - October 5, 2006, 10:39 AM

Arinc Direct Flight Support Services is a suite of Web-enabled capabilities, including flight planning, flight following, weather briefs, aircraft messaging and a 24/7 flight coordinator staff for customer assistance. “Using our assessment tools, Arinc is able to pinpoint and home in on issues pertinent to its specific service challenges,” said Service Elements president Bob Hobbi.