Dassault inks training deal with strategy firm

 - October 16, 2006, 11:10 AM

ServiceElements, a customer service motivational and strategy firm, has signed a long-term agreement with Dassault Falcon Jet to provide service strategy consulting and training for the aircraft manufacturer’s aftermarket service and support employees.

ServiceElements will use a variety of assessment tools to evaluate the service culture, then tailor a program of workshops and learning materials to help Dassault Falcon Jet employees address specific service challenges.