Lufthansa Technik introduced a new premium service at the European Business Aviation Convention & Exhibition (EBACE) in May. With the just-launched Platinet Global Support Network, the German MRO and VIP jet services provider is joining selected partners in offering support for large VIP, government and business jets.
Lufthansa Technik joins Air Routing Group, operational services and field representatives; Trade-Air, material logistic services; Harrod’s Aviation, local FBO services; Service People, Hamburg, Germany-based FBO and charter services; and Cross Freight, Hamburg-based logistic services. Lufthansa Technik will offer technical services, rapid response teams and central project management.
The alliance provides a comprehensive “get me home” support system for whatever problem the customer is facing and wherever the airplane is located. Customers have at their disposal a complete, global, ad hoc support for every kind of operational, technical or logistic requirement. In case of an AOG situation, a team is dispatched within three hours and travels to the aircraft in the shortest possible time, including a direct charter flight if required.
Platinet can be contacted via a 24-hour dedicated hotline that establishes a direct connection to the project manager on duty, who then acts as a responsible roadside manager initiating and controlling all necessary action. Platinet currently supports all current Boeing and Airbus aircraft, including the BBJ and ACJ.