FAA Opens FSS Complaint Line

Aviation International News » September 2007
August 29, 2007, 10:19 AM

In response to ongoing flight service complaints, the FAA recently established a hotline ([888] FLT-SRVC [358-7782]) to track and manage issues with Lockheed Martin’s handling of the pilot resource. Pilots have reported long hold times, inaccurate or incomplete information and call routing to distant locales. The hotline allows crews to leave a message about their particular problem. Lockheed must respond to the complaint within 15 days. According to AOPA, which helped advocate for the line, almost 50 complaints were logged in the first four days.

FILED UNDER: 
ATC
Share this...

Please Register

In order to leave comments you will now need to be a registered user. This change in policy is to protect our site from an increased number of spam comments. Additionally, in the near future you will be able to better manage your AIN subscriptions via this registration system. If you already have an account, click here to log in. Otherwise, click here to register.

 
X