FAA Opens FSS Complaint Line

 - August 29, 2007, 10:19 AM

In response to ongoing flight service complaints, the FAA recently established a hotline ([888] FLT-SRVC [358-7782]) to track and manage issues with Lockheed Martin’s handling of the pilot resource. Pilots have reported long hold times, inaccurate or incomplete information and call routing to distant locales. The hotline allows crews to leave a message about their particular problem. Lockheed must respond to the complaint within 15 days. According to AOPA, which helped advocate for the line, almost 50 complaints were logged in the first four days.