Jet Support Services (JSSI) opened its new European headquarters at London-area Farnborough Airport on April 8. The new operation will be led by JSSI president and CEO Louis Seno, who has relocated to the UK from the group’s Chicago headquarters.
The hourly cost maintenance provider has been active in Europe for 15 years and currently has contracts with 400 European customers. Seno told AIN that JSSI sees significant growth in the European market and views the new office as a springboard for expansion into the Middle East and Asia.
JSSI already employs technical advisors based in Vienna, Basel, Cologne and Paris and these specialists manage clients’ maintenance contracts in several surrounding countries. The company is in the process of recruiting an advisor to be based in Dubai to cover the growing Middle Eastern business aircraft fleet and already has one in Thailand to support Asian customers. JSSI sends its advisors for recurrent maintenance training for the various products they cover.
Also in the new Farnborough headquarters, which is in the main Tag Aviation terminal building, will be senior technical manager for Europe Tim Coggin and client services account manager James Carroll. JSSI’s client services department handles issues such as parts shipping and tax paperwork. The company operates a 24/7 support team and its European team now includes people familiar with local geography and trade issues, and who are fluent in several languages. JSSI has previously run its European operation from a small office in Luxembourg.
In addition to engine-support contracts, JSSI also offers its Tip-to-Tail programs covering the airframe, engines, APU and avionics. These include all scheduled and unscheduled maintenance for a fixed rate per flight hour.
With business aircraft flying now generally reduced in the wake of the economic downturn, JSSI offers to recalculate the terms of support contracts for operators who are not flying as many hours as they have paid for. In some cases, it will write support contracts covering as few as 10 flight hours per month.