Hot Section: F1rst Support Center Goes Live for AOG Aircraft
Using integrated satellite-based tracking to keep tabs on its worldwide AOG personnel and assets, BBA Aviation Engine Repair and Overhaul is now offering fast-response AOG service. The company’s F1rst Support global technical operations center, located at Dallas Airmotive’s facility in Grapevine, Texas, is staffed by field service technical managers who specialize in all engine product lines serviced by Dallas Airmotive.
“Our field service technicians worldwide have GPS transponders in their cellphones. There is also GPS tracking of all our service vehicles, tooling, engine containers and rental engines. We can even track our engines in the air. All the data feeds back into our F1rst Support Center in Grapevine,” Hugh McElroy, president of BBA ERO, told AIN.
The company has more than 115 field service personnel stationed around the world who are authorized to work on more than 80 percent of the business aircraft engines in active service worldwide. U.S.-based mechanics are certified A&Ps, while technicians in other countries are certified under local regulations.
The company also operates 12 regional turbine centers around the world supporting four major overhaul centers and 10 mobile service vehicles. Preparations are under way to deploy more service assets and personnel next year and in 2012.