West Star Aviation has added a mobile support team (MST) to its Dallas facility. “All of the techs at the Dallas facility are available and ready to support the MST,” Sam Haycraft, executive v-p of operations, told AIN. “All team members are A&P mechanics and who [is dispatched] depends on what type of aircraft they’ll be working on.” The MST is set up to handle light maintenance discrepancies, inspections and engine changes. According to Haycraft, the team has a dedicated van and has been averaging about three responses a week.
“Once the team is mobilized they stock the van with the parts they feel are appropriate for the assignment. It’s primarily a function of talking with the customer to get a good idea of the problem or exactly what kind of maintenance is being requested. The team then stocks the van accordingly,” he said.
Haycraft said about half the calls are AOG related, with the other half from customers who want the team to assist them with in-house inspections. “We routinely work on Phenoms, Hawkers, Citations, Learjets, King Airs, Conquests and Falcons. If needed, we can also draw upon the technical expertise at one of our other locations.”
The company has also just released an iPhone application. Experience-On-Call is offered free of charge and can be obtained from the Apple App store or by going to West Star’s Web site. The app provides a directory of professionals at West Star, allowing the user to connect with technical support. It can be searched by a specific aircraft model or location. It also allows users to contact a sales representative by geographical region or search by services needed.