Executive Jet Management (EJM) has announced a significant increase in its charter fleet and reorganization of its sales and aircraft owner relations staff. Cincinnati-based EJM provides aircraft management and charter services worldwide.
“We recently added several private jets that can carry at least eight passengers, fly nonstop to either U.S. coast and serve as productive offices in the air,” said Albert Pod, EJM’s president and CEO. “Adding top-notch newer jets…is key to providing convenient, time-efficient travel for any business traveler.”
The dozen aircraft added to the fleet include a Cessna Citation XLS, Excel and Sovereign; Learjet 60 and 35A; Embraer Legacy; and Falcon 2000EX and 900EX.
To improve fleet utilization and customer support, the company will “regionalize” and add to its sales staff, so that each member of the more than 40-person staff will be dedicated to a specific area of the country.
“Regionalizing our efforts and adding more personnel to all of our markets has many benefits for our customers,” said Maurice Levy, EJM’s senior vice president of charter sales. “By expanding our national presence, we increase our ability to get closer to our customers to handle all of their charter and aircraft management needs.”
EJM also announced it has received recertification of its ISO 9001:2000 standards, an accreditation the company first achieved in 2003.
“For both our charter and management customers, ISO 9001:2000 allows us to decrease the number of repeated service quality defects that arose before our processes were in place,” said Don Emerling, the company’s director of quality and process improvement. “Now we have metrics that provide greater consistency in delivering industry-leading levels of service to our charter and management customers, with a greatly reduced occurrence of error.”