Business jet maintenance management specialist Camp Systems (Stand No. 323) is scheduled to open an office in the Dubai Free Zone by year-end to enable it to be closer to its Middle East customers than it can be from its headquarters in North America and France.
“We will have two employees in Dubai,” Marc Digoix, CEO of Camp Systems’ subsidiary in Paris, told MEBA Convention News. One of them will be a salesperson, and the other will be in charge of aircraft maintenance tracking and planning.
In addition to removing the obstacle of different time zones, having local staff
is expected to improve relationships with customers in growth markets such as the United Arab Emirates. According to Digoix, customers in this part of the world have expressed a preference to receive personal visits from company representatives rather than just phone calls.
Digoix said some 6,000 aircraft–almost all of them business aircraft–have their maintenance program managed under a Camp Systems subscription. Manufacturers find the service valuable, too, he said, explaining that, for example, Camp tracks 1,300 Dassault Falcon jets giving the French airframer copious statistics on its in-service fleet.
A Camp customer needs only a Web-connected PC, fitted with Microsoft’s Internet Explorer browser. There is no software to install. “What we sell are maintenance analysis services,” Digoix said.
Camp analysts are regularly in touch with customers. They ensure that an aircraft’s maintenance schedule is consistent with regulations and airframer recommendations. Every month, they send updated reports and upcoming job cards. They provide a primary report of the aircraft’s status, a due list and the aircraft’s history. Analysts update aircraft documents by adding revisions, service bulletins, airworthiness directives and so forth.
“This allows small operators to outsource their technical bureaus, while big ones can avoid the quagmire of fleet-wide maintenance tracking,” Digoix emphasized.
He also noted that Camp has created a tool for tolerance tracking, which may help operators comply with European Aviation Safety Agency’s Part M maintenance regulations that have been in place since September 28. To comply with Part M, most aircraft operators will seek EASA approval as continuing airworthiness management organizations (CAMOs).
“We would like to put in place new functions for CAMOs and regroup them into a specific portal,” Digoix said, predicting that it should be done by early 2009.
Reporting annual revenues closer to $50 million, Camp Systems employs a workforce of 280 at its sites in New York, Montreal, Wichita and Paris.