Dassault Falcon Unveils New Service Center Plan

 - March 10, 2010, 10:19 AM

Dassault Falcon is reorganizing its service support strategy. Worldwide there are currently five company-owned service centers and 26 authorized service centers (ASC). In addition, there are five recently added satellite service stations with GoTeams positioned on four continents. According to Jacques Chauvet, senior v-p for worldwide customer service, all facilities had to provide maximum service, including C inspections, to all Falcon models. “While the philosophy worked well in areas with large Falcon populations such as Europe and the U.S., it proved less practical in some of the new, emerging markets for business jets,” he said. Facilities will now be classified in three categories: heavy, major and line maintenance. Heavy service centers will provide comprehensive customer support for all Falcons and hold local regulatory approvals as well as those from the FAA and EASA. Major service centers will provide comprehensive support for Falcons of a particular model series and hold local regulatory approvals as well as those from the FAA and EASA. Line service centers will provide support for specific Falcon models and hold a minimum of local regulatory approvals.