Pratt & Whitney Canada is putting customers first at this year’s convention, in particular making some customer-friendly changes to its popular Eagle Service Plan (ESP).
The Canadian engine manufacturer (Booth No. 2704) says engine operators wishing to enroll in its ESP program will no longer have to deal with minimum flying hour requirements as it is waiving the minimum annual requirement “due to the difficult global economic conditions.” Raffaele Virgili, vice president of customer service, said, “Eliminating the annual minimum-hour requirement makes our ‘pay-by-the-hour’ plan more accessible and attractive to a wider base of operators.”
The ESP program offers P&WC engine operators a range of maintenance coverage, depending on the level selected–Gold, Silver, Gold Lite and Silver Lite. Basic coverage includes both parts and shop labor for scheduled engine overhaul/refurbishment and hot-section inspection.
Through an early enrollment discount, eligible operators of new PT6A engines will pay only 20 to 30 percent of the standard ESP hourly rate during the first 1,000 hours (total time).
Also being announced at NBAA is the PT6A Choice ESP program, an engine service plan providing enhanced cost predictability for operators of PT6A engines in corporate service.
It is designed for the specific needs of the PT6A engine operator and the maturity, reliability and modular design of that engine model. Choice ESP aligns engine service plan payments with program benefits received during the expected term of aircraft ownership. The operator pays a reduced hourly rate for full program benefits up to the scheduled overhaul event. At the overhaul event, the remaining balance of PT6A Choice ESP payments results in a guaranteed engine overhaul price.
By enrolling in the program, said Virgili, “a PT6A operator pays half of the standard ESP rate per hour flown, and when the engine comes in for a scheduled overhaul, the cost is both predictable and guaranteed, based on the ESP program hourly rate in effect at the time of payment.”
In addition, operators who wish to benefit from P&WC’s popular Flex enrollment option for the Eagle Service Plan now have an additional 12 months to do so. Further, the initial payment has been reduced for “the vast majority of operators,” in some cases by up to 90 percent.
According to Virgili, Flex offers a flexible payment option for hours flown prior to enrollment, and operators may pay for the majority of hours flown prior to enrollment at any convenient time in the future, up to the scheduled engine overhaul event.
P&WC is celebrating the 21st anniversary of its ESP program this year, with more than 1,000 operators and 3,000 engines enjoying the benefits, added Virgili.