Broker Bill of Rights Pitched to Charter Industry

 - August 4, 2011, 11:00 AM

Opa Locka, Fla.-based charter/management provider Executive Air Services (EAS), which also owns charter broker Prudential Aviation, has released the Charter Broker’s Bill of Rights (CBBR), “created to acknowledge the unique place occupied by brokers in the jet charter industry,” according to EAS. Matthew Winer, president of EAS, said that brokers are an important part of the charter industry. “Close to 90 percent of our business comes from brokers,” he said. “I wanted to write something that says we respect that relationship between the broker and end clients. It takes a lot of time, money and service to take care of those end users, and we’re not going to jeopardize our relationship with that broker.” As a charter operator, Winer is happy to leave the heavy lifting of finding and taking care of customers to the brokers. “Most operators are focused on dealing with aviation and the regulatory side. For brokers, service is their primary reason for business.” The CBBR acknowledges the contributions of brokers and also “promises that neither operations staff (including charter/dispatch/back-office people) nor flight crews will contact the end-user for any reason, unless explicitly requested by the charter broker.”