Bombardier Aerospace (Chalet CD61) is to open a company-owned and operated business aircraft service center at Singapore’s Seletar Airport in 2013. The new regional center will offer light maintenance tasks for all Learjet, Challenger and Global aircraft, and will be the OEM’s customer services hub for the Asia Pacific region. The facility forms part of Bombardier’s future customer service strategy.
“We want to ensure our customers in the Asia Pacific region have access to the full range of customer support and services in their own time-zone and in their own regions,” said Eric Martel, president of Bombardier Customer Services and Specialized and Amphibious Aircraft. Speaking at the Singapore Airshow, Martel explained that eventually the manufacturer intends to split the world into three regional zones: North and South America; Europe and the Middle East and Africa; and Asia Pacific. The Seletar hub will be the regional headquarters for the Asia Pacific region.
Bombardier believes that there could be a potential installed-fleet of 1,100 business jets in Asia by 2030. It already operates 10 support facilities in the region, including five parts depots, as well as regional support offices in Tokyo, Japan and Shanghai for commercial aircraft; in Singapore and Hong Kong for business aircraft; and in Sydney, Australia, for both business and commercial aircraft.
Today the installed Bombardier bizjet fleet in Asia numbers some 170 aircraft.