EBACE Convention News

Nexus, ServiceElements Team on Customer Service Training

 - May 14, 2012, 5:10 PM

Nexus Flight Operations Services has announced a joint venture with U.S.-based customer service specialist ServiceElements International (SEI) to offer training courses in the Middle East and Africa. Courses will be conducted in organizational resource management and related topics focusing on the human elements and issues relating to customer service within the aviation industry.

“Alongside our already well-established training program in collaboration with FlightSafety International, these organizational development programs will really bring something different to our region and allow us to raise the benchmark within the MENA [Middle East and North Africa] aviation industry even further,” said Abdullah Al-Sayed, president and CEO of Nexus, which has facilities in Saudi Arabia, Bahrain, Rwanda, India and France.

“Our workshops are very effective but input does not simply end with the workshop, as we prefer to establish long-term relationships with our clients and assist with organizational development that provides a whole-company approach to surpassing satisfactory service and performance levels,” said SEI v-p consulting and special programs Chris Crum.