Bombardier Opens Farnborough Regional Support Office

 - July 11, 2012, 12:25 PM
L-R: Lanny Schindelmeiser, director of customer response team; Marc Walker, manager of Farnborough RSO; Andy Nureddin, vice president of customer services and support, Bombardier Business Aircraft; and Eric Martel, president of Bombardier Customer Services and Specialized and Amphibious Aircraft celebrate the opening of the Farnborough RSO.

Farnborough, UK is the site of the newest Bombardier Aerospace regional support office (RSO). It is the 10th to open outside North America in the past four years and will anchor regional support capabilities for Bombardier’s business aircraft customers in Europe. The new RSO is located with Bombardier’s international sales office within the TAG Farnborough Airport Terminal building and alongside Bombardier’s authorized service facility, TAG Farnborough Engineering.

“Until now the support manager for the region worked remotely to coordinate our team’s efforts. The office will now act as a centralized location [for] operators flying through Farnborough. The RSO will serve as a temporary base for three field service representatives [FSRs] on site as well as 12 Bombardier FSRs currently located in Belgium, France, Germany and Latvia. The office will also help coordinate efforts of the company’s mobile response team, which is based throughout Europe,” Andy Nureddin, vice president of Bombardier Business Aircraft Customer Services & Support, told AIN.

According to the company, more than 560 Bombardier business jets are currently based in Europe.