Embraer Executive Jets has released two new iPad apps–eTechPubs and Customer Support and Services Guide–that make it easier for customers to access technical and customer support information. “These new apps are part of our long-term strategy to continue developing mobile product support solutions and move to tablets and other mobile devices, expanding the paperless concept not only in the cockpit but in the maintenance bay,” said Embraer Executive Jets vice president of customer support and services Edson Carlos Mallaco.
The eTechPubs app, which is currently available for the Phenom 100 and 300, eliminates the need to carry the manuals in a 40-pound flight bag and offers real-time information at a user’s fingertips–either online or offline. Customers with a valid technical manual revision service can use eTechPubs to download all technical manuals to a single iPad for free. Embraer said eTechPubs will be expanded to all the company’s business jets later this year.
Meanwhile, the Customer Support and Services Guide app expands customer access to Embraer Executive Jets’ worldwide customer service facilities and personnel. In addition to customer support contacts, service center network and AOG services, the app is designed to provide information on training, Embraer service solutions and Embraer-related news in addition to upcoming events.