As the fleet of PC-12s approaches 1,200 worldwide, with approximately 70 percent of them in the U.S., Pilatus Aircraft is expanding its service network to meet the demand for customer support. The company recently named Northern Air, based at Gerald Ford International Airport in Grand Rapids, Mich., as a satellite service center under the sales and service region managed by Londonderry, N.H.-based Pro Star Aviation. Million Air Houston was also added as a satellite service center under Tempus Aircraft Sales and Service of Englewood, Colo.
Tom Aniello, vice president of marketing for Pilatus, told AIN there are only two types of service facility: Pilatus Centers and satellite service facilities. “Pilatus Centers have responsibility for sales and service, and may appoint satellite service facilities within their territories. Satellite service facilities may only service PC-12s, not sell them; they must be trained to service PC-12s and maintain a parts inventory. There are currently 19 Pilatus Centers around the world, including six in the U.S. There are 35 satellite service facilities around the world, with 20 of them located in the U.S.,” he added.