EBACE Convention News

Signature Launches Customer Portal and Signature Select in EMEA

 - May 21, 2013, 3:15 PM

Signature Flight Support has launched its customer portal–My Signature–to give customers 24-hour access to their personalized service profile.

My Signature allows operators to create and update their unique customer profile, which includes service preferences, aircraft and engine information and the ability to view and reprint fuel purchase receipts. Customers can also check current fuel pricing, where applicable. In addition, they can book preferred hotel rates in cities where Signature FBOs are located, and take advantage of discounted rates in other cities with Signature’s HotelTrak-powered booking program.

Signature and Global Crew Logistics first partnered in 2009 to customize HotelTrak for use by the former’s FBO network. “Adding the ability for customers to have access to Signature’s custom HotelTrak via My Signature allows us to offer an enhanced service saving them time in the hotel booking process and offering them discounted rates we have negotiated on their behalf,” said Signature flight support president and COO Maria Sastre.

Signature’s global footprint recently expanded with the launch of its affiliate FBO program, Signature Select, in the Europe, Middle East, Africa region.

Signature Select offers independent FBOs the ability to use the same systems, service and safety standards training, sales and marketing and purchasing power of Signature Flight Support. Each member location maintains its independent brand with the addition of the Signature Select badge.