Operators of Gulfstreams based or traveling in Europe will benefit from augmented support capability. Gulfstream has moved more parts into the region, bringing the total value to $125 million. Most of Gulfstream’s Europe-based parts and materials–nearly $80 million worth–are located in Madrid at Corjet Maintenance’s warehouse at Barajas Airport. Gulfstream’s Luton and Madrid facilities can ship parts anywhere in Europe or the Middle East within 24 hours and offer a 24-hour call-in number for customers who need parts support. Gulfstream also has approximately $17 million in parts positioned at Jet Aviation in Basel.
In 2011, Gulfstream Aerospace relocated its Luton, England, service center to a larger, more modern, 75,000-sq-ft facility at the airport. Demand in the region saw the staff grow from 40 in 2003 to 170 to meet the increased capacity provided by the new facility. Today, Luton employs 190.
The Luton facility is an EASA Part 145 repair station and EASA Part 21 design organization, which includes avionics and interiors installation and repair capability. The facility also holds 11 other foreign authority approvals. Gulfstream Luton technicians service more than 100 aircraft monthly.
In the past year, Luton personnel have assisted customers in aircraft-on-ground predicaments as far away as India and Nigeria. The company has also established a mobile repair team unit based in Kiev. Part of Gulfstream’s Field and Airborne Support Teams, the new Fast maintenance engineer joins his counterparts based in Switzerland, Paris and Athens.
The engineers, who can be dispatched by airplane, train or automobile, are available 24/7 to respond to maintenance issues in the field. Each engineer is type-rated on multiple Gulfstream models. All are EASA-licensed mechanical and/or electrical engineers and have earned an FAA airframe and powerplant license.
“We’re committed to our operators in Europe, whether they’re based there or traveling through the continent on the way to the Middle East, Africa or Asia,” said Mark Burns, president of Gulfstream Product Support. “We continue to invest in enhancing our depth and breadth of services in Europe and continually seek new ways to support customers better.”