Honda Aircraft has received FAA Part 145 certification for its customer service facility.
The facility, located at the company’s world headquarters at Piedmont Triad International Airport in Greensboro, N.C, opened in October.
“FAA certification of the customer service facility is a significant accomplishment and a key component of our goal to provide unsurpassed customer service and support from day one,” said Michimasa Fujino, president and CEO of Honda Aircraft. “I am proud that we could achieve this milestone in 2013.”
Aircraft repair and service capabilities under the FAA Part 145 certificate initially included component-level repairs, expanding next year to include heavy aircraft maintenance and major repair services to complement the HondaJet dealer network.
In addition to heavy aircraft maintenance and major repair and overhaul work, the customer service team will provide warranty administration; service-program sales and administration; 24/7 technical support and training; and develop technical publications from the facility.