For new Sagem CEO, it’s all about customers

HAI Convention News » 2010
February 22, 2010, 4:01 PM

Larry Alexandre, recently named CEO of Sagem Avionics after five years as COO for Turbomeca USA, acknowledges that he has much to learn about avionics but he insists that the engines and instrumentation businesses have one vital common element–concern for the customer.

His goal, as it was at the Safran Group engine manufacturer, is “to instill customer awareness at every level of our organization, so it becomes part of our DNA.” The Ohio State alumnus says he hopes to convince every employee at Sagem Avionics’s Grand Prairie, Texas headquarters and throughout the organization “to start the day by asking, ‘Am I adding value for my customer?’” Customer support, Alexandre observed, is so essential to success yet so easily overlooked.

He noted that the helicopter industry is uniquely composed of individual customers, all with their own set of missions, needs and preferences. “We need to provide the same quality of service to an operator with a hundred or so helicopters and to the guy up in the Northwest who has a one-man firefighting operation.”

Sagem Avionics is part of the Safran Group exhibit (Booth Nos. 2829-2837) in the Heli-Expo 2010 hall.

FILED UNDER: 
Share this...

Please Register

In order to leave comments you will now need to be a registered user. This change in policy is to protect our site from an increased number of spam comments. Additionally, in the near future you will be able to better manage your AIN subscriptions via this registration system. If you already have an account, click here to log in. Otherwise, click here to register.

 
X