In the five years since opening its customer Contact Center, Embraer Executive Jets has seen its worldwide fleet grow to a size five times as large as it was back then in 2009. So at a press conference here in São Paulo yesterday, the manufacturer announced it has opened new facilities and expanded the Contact Center to accommodate the growth in customer care needs.
Maintenance and Modifications
News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.
Aviation Partners, Inc. (API) will this week start installing the first set of its high-Mach blended winglets on a Brazilian-registered Dassault Falcon 50. An existing U.S. FAA supplemental type certificate has been approved by Brazil’s ANAC agency. The U.S. company received FAA approval for the modification earlier this year.
Competing in the MRO business requires more than just maintenance skills and a good price, according to one company. Rick Veague, chief technical officer for IFS North America, a global enterprise software vendor, believes it also takes simple and efficient data tracking.
Vilnius, Lithuania-based FL Technics Training has launched an online maintenance training program called Online Training to provide EASA-compliant courses. The platform covers a set of specialized continuing and recurrent courses, supplemented by required examination and, upon successful completion, the issuance of relevant certificates.
The FAA is proposing a $110,000 civil penalty against Air Evac EMS of West Plains, Mo., for operating a Bell BHT 206 not in compliance with FARs. The FAA alleges a company mechanic installed a chin bubble window on the aircraft without following the manufacturer’s instructions and then failed to document the installation in the aircraft’s maintenance logbook. As a result of the improper installation, the aircraft was not compliance with the Federal Aviation Regulations.
Madrid-based charter operator Suraviation has signed an agreement with Marshall Aviation Services to provide MRO and technical support for Suraviation’s seven Cessna Citations, predominantly Mustangs, plus one CJ2. Marshall has 40 years’ experience with the Citation line and operates FlairJet, a Europe-based charter and management company operating a Cessna Mustang, Excel and Bravo as well as an Embraer Phenom 100 and King Air 350s.
Boeing is forecasting continued strong growth in demand for commercial aviation maintenance technicians and pilots as the global fleet expands over the next 20 years. Boeing’s 2014 Pilot and Technician Outlook also projects that between 2014 and 2033 the world’s aviation system will require 584,000 new commercial airline maintenance technicians and 533,000 new commercial airline pilots.
Precision Aviation Group has acquired Aviation Controls (ACI), an MRO for engine accessories specializing in components and accessories for the GE J-85, Honeywell LTS-101 and Rolls-Royce 250 engines. David Mast, president and CEO of PAG, said, “The acquisition of ACI further diversifies PAG’s MRO capabilities by expanding our services into engine accessories. Our investment in ACI allows us to provide our customers additional capabilities that will improve service levels and facilitate more streamlined purchasing operations.
Jet Aviation Basel recently received the approval certificate from the South African Civil Aviation Authority (SACAA) as a design organization. According to Jet Aviation, it is the first time the SACAA has issued such an approval to a company outside of South Africa.
Swiss Aviation has promoted Rocco Sero to the position of deputy continuing airworthiness manager within Swiss Aviation Consulting’s CAM Organization SWICAMO. Sero has been accepted by the Federal Office of Civil Aviation (based on the results of an assessment carried out last July. He joined the CAMO team in June 2012 and currently heads the team’s rotary-wing section. He has significant experience as a production planner and as an engineer in the airworthiness assurance sector, mainly for rotary wing. Sero holds a Ph.D. in aerial transportation.