Honeywell offers customers new service initiatives

 - November 9, 2006, 4:44 AM

Honeywell jump-started its 2006 NBAA Convention appearance by announcing a series of customer support initiatives as the Orlando gathering began. The initiatives are designed to simplify internal processes and improve customer service.

“Our customers spoke and we listened,” said Gregg Cohen, vice president, customer and product support, Honeywell Business & General Aviation. “We have made significant investments in upgrades and have introduced a number of programs over the last four months. Now we have in place simplified processes, a complete customer care center, Web-enabled functions, improved proactive technical support and increased asset availability.”

Honeywell also announced its cabin pressure control and monitoring system has been selected for the Embraer Phenom 100 and 300 aircraft. The all-electric system requires additional monitoring sensors or pneumatic lines for control.

“It is lightweight and reliable,” said Mike Rowley, director, Embraer business aviation segment, Honeywell Business & General Aviation. “We responded to Embraer’s requirements for a design that is compatible with its Phenom 100 and Phenom 300 by offering a system architecture that is adapted from the most modern midsize and larger business jets.”    –J.W.