Rolls-Royce adds regional customer service team
Rolls-Royce has introduced a new team of regional customer managers (RCMs) to expand the maintenance and support service available to operators of business aircraft powered by its engines. It announced yesterday that this new support is immediately available on AE3007 and BR710 turbofans.
All operators will have a dedicated RCM available 24 hr a day to meet individual requirements and answer questions on in-service technical and logistics support, warranties, lease engines, repairs and overhauls and technical care, as well as Rolls-Royce’s CorporateCare maintenance plan. The RCM program will have a total of 13 managers based in Long Beach, Calif.; Trenton, N.J.; Savannah, Ga.; Indianapolis, Columbus, Ohio; Dallas; the UK; and Dubai in the United Arab Emirates.