Catering Logistics Made Easier By InflightEx Technology

NBAA Convention News » 2011
October 10, 2011, 12:45 AM

Just two years old, InflightEx Technology continues to expand and streamline the business and private aviation catering process. The London-based firm provides a direct Web link between schedulers, dispatchers and air crews and quality in-flight caterers at more than 250 U.S. airports and 70 international cities. The InflightEx service is accessible 24/7 from any computer or smartphone Web browser. Among InflightEx’s more practical features is the ability to view costs as an order is being built. There are built-in system reporting tools to help manage and budget actual catering costs and simplify accounts-payable reconciliation. The user can also ensure detailed preferences by creating aircraft profiles, including galley equipment and food storage restrictions. The InflightEx process also permits creation of comprehensive passenger and crew profiles with dietary needs, allergies, food preferences and favorites for service, atmosphere and entertainment. And if the desired catering is not in the InflightEx database, a simple click on the “other” link allows the user to continue the order. Perhaps most important is order confirmation and constant feedback throughout the entire process. No private information is disclosed by InflightEx, although it does require input of the aircraft’s registration number to track the catering and services orders. Passengers do not need to be identified by their real names if security is a concern. InflightEx (Booth No. N2718) was created by professionals in business aviation, catering, cabin management and software development with more than 15 years of international experience. “The database is key,” said Marsell Amineddine, managing director of InflightEx and a former caterer. “It’s a tool for everybody to do their job.”–K.J.H.

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