Dassault Falcon Opens Customer Service HQ in Beijing
Beijing has been chosen as the location site for the Dassault Falcon Customer Service regional headquarters. Scheduled to open early next year, the office will be staffed by local specialists experienced in processing parts orders, warranty claims and FalconCare claims, and include at least two type-rated Falcon pilots to provide jump-seat support to new and existing Falcon customers. Separately, the airframer launched Dassault Falcon Aircraft Services China, a dedicated program with Shanghai Hawker Pacific at Hongqiao International Airport in Shanghai. The program is staffed by a group of Falcon technicians who each average more than 10 years of experience on Falcons and are trained to work on the 2000EX EASy, 900EX and 7X. The team brings extensive hands-on Falcon maintenance experience to Shanghai Hawker Pacific’s facilities for support of local and transient Falcons. It will also provide an opportunity to transfer knowledge and maintenance experience to Chinese maintenance engineers in this developing market. Earlier this year, Dassault revealed the number of Falcons operating in China will triple before year-end.