JSSI Adds Staff and Programs To Enhance Customer Service and Offerings

NBAA Convention News » 2012
October 31, 2012, 9:20 AM

New staff and a fresh premium Platinum program head up Jet Support Services announcements at NBAA’12. JSSI (Booth No. 3711) has added the Rolls-Royce BR725 engine found on the Gulfstream G650 to its Platinum program lineup. Engines covered under the Platinum program also include support for the Rolls-Royce BR710, Tay 611-8 and -8C, AE3007A1E and -A2E, GE CF34-3A, -3A1, -3A2, -3B, -3B1 and -10E7 engines. JSSI provides cost-per-hour coverage programs for engines and airframes.

To enhance the services that JSSI customers receive, the company has also added to its team of technical advisors, customer relationship managers and contract specialists. Gustavo Perez, Athena Rogers and Andrew Gilland are now technical advisors, bringing decades of aviation maintenance experience with them to the company. Marvin Estrada is the new client relationship coordinator for Europe and Tyler Fox was added as a contracts specialist. Charles Rudis has joined the JSSI research and development team as a senior analyst and Kevin Thomas has been appointed vice president of strategic planning and business development.

“Our number one focus is customer service and satisfaction, and that is one key way we differentiate ourselves [in the market],” said Susan Marr, co-president of JSSI. “Whether they go that extra mile to locate a needed part or take a call at 2 a.m. on a Saturday morning from a customer stuck on the ground with an AOG, the individuals we have added to our JSSI team are all essential components for our customers’ continued satisfaction.”

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