To increase the level of support customers receive, Dassault Falcon recently doubled its replacement parts warranty and merged its help desk operations and field technical representatives organization into one department, called technical support. John Loh, previously manager of field service, was named director of technical support.
AINalerts » June 1, 2006
A Max-Viz enhanced vision system (EVS) for the Citation Excel and XLS and a Collins Integrated Flight Information System (IFIS) for the CJ1 and CJ2 were among product upgrades introduced to more than 400 Citation operators attending Cessna’s annual customer conference in Wichita this week. Cessna also detailed several new programs designed to improve flight planning and maintenance for all Citation operators.
An increase in business jet sales and deliveries continued to bolster the aerospace arm of Bombardier, according to the Canadian manufacturer’s financial results for its first quarter that ended April 30. In the February to April period, Bombardier delivered 53 business jets, compared with 43 in the same period last year, a 23-percent increase.
Raytheon Aircraft yesterday reached the FAA’s five-year time limit for certification of the Hawker 4000 (née Horizon) under Part 25 amendments that existed at the time of type certification application. In anticipation of not receiving type certification before the deadline, Raytheon applied for an extension on May 11, and today the FAA granted an extension of seven months, to December 31.
The verbal sparring over ATC funding and user fees reached the front page of The Wall Street Journal today in a long article, “Why Big Airlines Are Starting a Fight with Business Jets,” that impartially lays out the opposing positions of business aviation and the airlines. Front-page, left-column placement of the story shows the importance the newspaper’s editors place on the issue.