Executive Wings is expanding its facility at Melbourne International Airport, Fla., to provide a broader range of products and services. The new 30,000-sq-ft facility will more than double the size of the company’s current facility.
AINmxReports » March 30, 2011
Bombardier Aerospace is offering a new service it calls Parts Satisfaction Guarantee, which waives the shipping, labor and restocking charges in applicable situations. According to the OEM the service also makes substantial headway in reducing the incidence of no-fault found (NFF) and defective on arrival (DOA) parts currently in circulation.
Recent helicopter industry events have underscored the changing landscape of the MRO business, highlighting the fact that the helicopter market has been underserved, according to Adrienne Robinson, CEO of Associated Aviation in Vancouver, Canada. “The Helicopter Association of Canada [HAC] was an excellent show for us. The event was well attended with a good cross section of operators and vendors,” she told AIN.
Embraer has designated another Duncan Aviation facility as an authorized service center (ASC) for its Phenom 100 and 300. The Provo, Utah MRO, which began operations in October 2010, joins Duncan’s Lincoln, Neb., and Battle Creek, Mich., facilities. The Provo ASC is also slated to add the Legacy 600 and 650 in the near future.
Gulfstream Aerospace has opened an in-flight support center as part of its customer support call center. The call center, which is open 24 hours a day, seven days a week, handles an average of 60,000 calls per month.