Above and Beyond: Providers of Exceptional Product Support and Service

 - August 8, 2012, 2:09 PM

As part of AIN Publication’s annual survey of users of business aviation, we asked qualified subscribers of Aviation International News, our monthly print publication, to identify "specific individuals for going above and beyond when it comes to product/customer support" of aircraft, engines and avionics, and to explain why they deserve special recognition.

The 1,425 respondents to the 2012 AIN Product Support Survey named more than 200 deserving individuals, too many for us to include in the August issue of Aviation International News. So we have included all of them here. You’ll find them listed by company.

To all of you who earned this special recognition from your customers, all of us at AIN Publications offers our heartiest of congratulations! Thank you for going "Above and Beyond" to help keep business aviation flying.

Charles Alcock
AIN Publications

Click on a company name on the right to find individuals who go "Above and Beyond."


Gregg has definitely gone above and beyond for our maintenance program. As a maintenance manager with AW139, Gregg has gotten us through our initial stages to support our aircraft. Gregg has made himself available at our facility many times to instruct and assist us with our technical issues. Gregg has been an invaluable liasion to the Agusta technical staff at Philadelphia. I would like to thank Agusta for supplying us with a highly motivated and experienced field rep.

Mike has been our contact in Wichita for a decade now. He has proven to be committed to customer service on every visit.

After 12 years having Mike taking care of our plane,we just want to say that he and his crew goes over and over to give the Best in the industry customer support for his clients.

I've known Mike since 1997 and he has been always very helpful with us.
He is a great person to deal with, very frendly and he will go all the way to help a customer.
He really deserves the recognition.

Mark Hand is extrodinary in every way. His technical knowledge is superb , his customer service is world class. He was the key to my success as the DOM of a corporate shuttle fleet. Mark goes way above and beyond for his company and customers.
Embraer is a great company with exceptional people and product!!

If I was told the survival of my department depended on getting my broken Gulfstream working right now, my first call would be to Jim Beebe, period. They do don't come any better. He is the walking definition of real Technical Support. This statement of opinion turned hard fact not so long ago should encourage Gulfstream to please find more like him (if possible).

Thank you Jim.


Mike Fleming, taking care of our plane for 4 years, always had a god job, and give me excellent suport in Wichita.
Thanks Mike.

Sergio Azevedo, from Brazil.

If anyone has any contact information for Leonardo Ruiz at BIO Aerospace, I would love to thank him personally for his work.



Yancy Everhart - If you ever want a Honeywell Rep. you can't contact via phone or e-mail, he's your man.

Through my view, everything is going good. Mike is doing his best in duty. I was discussing the same thing with my friend and he suggested me to contact http://www.writingbunch.co.uk/ to get best info but I have read it here.

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