Cutter Aviation Integrates Maintenance Operations

By David A. Lombardo

September 10, 2008
Maintenance and Modifications, FBOs

Historically the individual properties of the 80-year-old Cutter Aviation FBO chain have operated semi-autonomously under the guidance of local general managers, but with an increasing demand for maintenance the company is changing the way it does business. To effect this change, it tapped Dennis Constantine as its director of technical services, to oversee and coordinate maintenance, avionics, warranty service and support for all  Cutter FBOs, bringing those functions into a single business unit.

“Dennis will be leading the effort to integrate business operations and create an enhanced and more consistent customer experience at all Cutter service facilities including its Hawker Beechcraft, Piper and Socata authorized service centers,” said Cutter president Will Cutter. “One of our goals is to increase our maintenance activity overall but the primary reason is to integrate our locations.

We found with the increased maintenance activity we didn't have the flexibility to react to customer demand. With Dennis coordinating system-wide resources we'll be able to transfer manpower and equipment as necessary to meet demand or have the customer go to a different location [and] we'll pay the fuel cost difference to make this trip.”

Back

ExecuJet Bullish But Cautious About Mideast Growth November 19, 2008 ExecuJet Middle East is planning to expand its maintenance capabilities in Dubai with a new maintenance facility at Dubai World Central’s Al... [more]
LBAS Offers Frequent Maintainer Program November 19, 2008 Maintenance customers of Lufthansa Bombardier Aviation Services (LBAS) at Berlin-Schönefeld in Germany can earn loyalty points in the company’s... [more]
NCATT Changes Name, Adds FOD Certification November 19, 2008 In 1999 the National Science Foundation (NSF) initially funded the National Center for Aircraft Technician Training (NCATT), which arose from an... [more]
PAMA Sets Next Symposium for March November 19, 2008 The Professional Aviation Maintenance Association brought together 22 representatives from the Dallas maintenance industry to plan next year’s... [more]
Canada’s Skyplan Opens Sharjah Office November 17, 2008 Calgary, Canada-headquartered Skyplan has announced the opening of a new office in Sharjah to offer local access to its various services,... [more]