Embraer launches new customer relationship portal

By David A. Lombardo

August 1, 2008
Maintenance and Modifications

FlyEmbraer (www.flyembraer.com) is a new Internet portal that the Brazilian manufacturer has launched to provide after-sales services and customer support. FlyEmbraer was developed to offer clients user-oriented tools and online data to support aircraft fleet operations.

The portal expands on functions previously handled through the company’s AeroChain portal, which will now focus specifically on relationships with suppliers. FlyEmbraer provides quick access to parts information, e-commerce, order tracking capabilities, and engineering and technical documents for guaranteeing safe and efficient fleet operations.

The site also offers access to technical publications and specialized tools such as the Aircraft Health Analysis and Diagnosis system, which continuously monitors the health of the fleet. Additional tools, still under development, are slated to be offered later this year.

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