Transportation communications and systems engineering specialist Arinc opened an office here in Dubai just after the 2003 Dubai air show. The move has proved to be a powerful springboard for securing work throughout the Middle East, since earlier this year the company won a major airport information technology contract for Dubai International Airport.
Most airlines are investing in information technology to streamline their businesses as part of the relentless struggle for profitability. But a surprising number appear willing to ignore initiatives such as e-ticketing and self-service kiosks, and those that do risk being left behind.
Emirates has expanded the use of self check-in facilities at Dubai International Airport. It now offers 11 self-service kiosks to passengers holding electronic or magnetic-strip tickets. Passengers with no bags to check can proceed straight through immigration to the gates, while those with checked bags can deposit them at the new quick baggage drop booths.