September 11, 2006 - 5:49am

Former v-p of Citation sales Mark Paolucci has replaced Ron Chapman as senior v-p of Citation customer support. Paolucci joined Cessna in 1979 as a design engineer. Chapman, a 37-year veteran at Cessna, intends to retire from the company on October 2. Cessna’s Citation customer service and support has consistently received high marks from readers in AIN’s annual Product Support Survey (AIN, August, page 20).