In an effort to raise the bar on customer service, the Air Elite FBO network has joined forces with training providers Ritz-Carlton Leadership Center and ServiceElements. Formed last year from the remnants of the former ExxonMobil Avitat network, the fledgling Air Elite brand comprises 25 FBOs, including nearly all of the former U.S. Avitat locations, which decided to remain together after the oil company pulled the plug on its support of the brand.
The NBAA Corporate Business Flying Safety Awards have been awarded to a number of member companies, the oldest of which, ExxonMobil, has flown 268,819 safe hours over the past 80 years. The top four recipients in the corporate category for the year 2011 are listed below, with the number of years of safe flying and the number of safe hours flown. AIN interviewed representatives of these companies to find out more about their operations and their safety successes.
80 years, 268,819 hours
Moving on from the February dissolution of a decade-long licensing agreement, Epic Aviation and Air BP are continuing to make strides in different directions. Epic, a privately owned fuel distributor known previously as Valley Oil, had acted as Air BP Aviation Services since the 2002 formation of a joint venture company with the oil company and managed the 300-location Air BP FBO network and its programs.
Chevron plans to sell its Caribbean fuel marketing and aviation businesses to Vitogaz, a subsidiary of France-based Rubis, by this year’s third quarter. The transaction will include a service station network, equity interest in a refinery operation, terminals and aviation facilities as well as Chevron’s commercial and industrial fuel businesses, according to the company.
Chevron Global Aviation, which operates five oil refineries, “will withdraw from marketing Chevron- and Texaco-branded aviation fuels in 27 states [approximately 200 locations],” the company said in a statement issued last week.
On May 1, Chevron fuel distributor Hiller Group finalized its purchase of Air Petro, a Chevron-branded distributor in the western U.S. Hiller Group’s distribution network is in the eastern U.S., and the acquisition boosts the company’s network to nearly 600 dealers across the country. Hiller Group is headquartered in Tampa, Fla., and provides fuel to general aviation, commercial and military aviation segments.
Chevron has unveiled the newest topic in its online FBO training series, titled Refueler Operator Training. The course–available for employees of Chevron- and Texaco-branded FBOs–provides line personnel a review of safe fuel-handling practices and techniques to improve efficiency. The self-paced interactive program features animations, graphics and demonstrations as well as step-by-step instructions.
The Hiller Group is rebranding FBOs in 12 central states as Phillips 66 fuel dealers under a new agreement with Conoco-Phillips. Hiller was distributing Chevron fuel in that region, but Chevron Global Aviation and Hiller “mutually agreed to discontinue Chevron’s supply in this region,” according to Chevron.
In October, oil companies Chevron Global Aviation and Phillips 66 Aviation announced new rewards programs for fuel buyers, which allow flight operations to give the rewards to any employee instead of limiting rewards to pilots. Rewards in the new programs are merchandise cards and in Chevron’s case gas cards as well.
Chevron Global Aviation launched a fuel buyer reward program called FlyBuys that offers gas and merchandise gift cards as rewards. FlyBuys is Chevron’s first aviation reward program since the merger of Chevron and Texaco in 2001. Pilots can open their own FlyBuys account, or flight departments can pool cumulative points using one account and hand out rewards as gift cards to anyone in the organization.
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