AgustaWestland (AW) unveiled its new vision and strategy for continued growth at its annual Heli-Expo press breakfast. Under a new “ThinkCustomer” banner, the company will streamline and simplify its operating model, diversify and grow its product offerings and increase its focus on customer satisfaction to respond to “a new market environment,” company CEO Daniele Romiti said. He reported the company had a 13.6-percent increase in revenues for the first nine months of 2013 (€3.012 billion) over the similar period in 2012 (€2.976 billion).
RW Martin and Total Aircraft Services (Booth No. 3120) will henceforth operate under the name of Ikhana Group, their corporate parent. Formed in 2007, Ikhana Group provides engineering solutions for aircraft modifications.
Nexa Advisors and NBAA are working on a new study examining the value of business aviation to small and midsize companies. In August, the association asked companies that use business aircraft to take a 17-question online survey. Nexa developed this survey specifically for private and publicly held companies with less than $1 billion in annual sales to help understand their use of business aviation.
For the second year in a row, Dassault Falcon is hosting a series of regional maintenance and operations (M&O) seminars around the world. “Last year’s seminars received a 98-percent approval rating among the 700 operators who attended,” said senior v-p of worldwide customer service Jacques Chauvet. “That was the main driver to bring the maintenance and operations seminar series to the customers for our second consecutive year.”
Dassault Falcon’s customer service organization has completed the initial phase of a comprehensive initiative to improve the quality of service customers to its call center receive.