Customer experience

October 14, 2009 - 11:14am

StandardAero, well established in the airline engine MRO business, is refocusing its attention on the business aviation segment. While the company’s roots are intertwined with business aviation as far back as the early days of the Garrett (now Honeywell) TFE731 engine, StandardAero hasn’t done a lot of marketing to the business aviation community during the past few years.

September 26, 2007 - 10:38am

Dassault Falcon’s customer service organization has completed the initial phase of a comprehensive initiative to improve the quality of service customers to its call center receive.