Air charter marketplace specialist Avinode (Booth 1047) has launched Avinode Trip Manager, a new “sales management system” designed for air charter brokers. “It gives members the ability to manage all sales-related tasks–not only flight sourcing–in a completely integrated online environment,” said Oliver King, managing director of the Gothenburg, Sweden-based company.
Customer relationship management
Aviation data service provider JetNet (Stand 571) of Utica, New York, is showcasing new features and upgrades to its subscriber products here at EBACE. These include a new commercial airliner database, a sales price index (SPI) option for aircraft sales professionals and interface enhancements for Mac and multi-browser compatibility, along with mobile and web-enabled device compatibilities.
JetNet is offering demonstrations at its Heli-Expo booth (No. 9763) of customer relationship management (CRM) features recently added to its piston and turbine helicopter database. JetNet CRM allows database subscribers to tap into data on aircraft owners and operators throughout the world.
Business aviation data provider JetNet is marking a decade of consecutive EBACE show appearances by demonstrating two new products here this week (Stand 232). Introduced earlier this year, the company’s Jetnet iQ advisory service is available to customers on a members-only basis and consists of three main components aimed at increasing clients’ industry awareness.
Corporate aviation information provider JetNet (Booth No. 3621) is promoting its new CRM and iQ services. CRM (customer relationship management) is a Web-based contact management system for the company’s Evolution customers; iQ is a forecasting and “premium advisory service” for business aviation professionals.
GE Aviation’s engine business has historically focused on military and airline applications, according to Shawn O’Day, manager of business aviation market- ing for the company. However, there were spin-offs from those areas that were applicable to business aviation and recently the company has intensified its interest in business aircraft by creating the Business & General Aviation (BGA) division, in February 2008.
American Eurocopter customers will begin to see demonstrably better product support, including hard AOG (aircraft on ground) support, by the end of the second quarter of this year, said Larry Roberts, vice president of sales, marketing and customer support.
Customers will begin to see demonstrably better product support, including hard AOG (aircraft on ground) support, from American Eurocopter by the end of the second quarter of this year, according to a senior executive for the company.
FlyEmbraer (www.flyembraer.com) is a new Internet portal that the Brazilian manufacturer has launched to provide after-sales services and customer support. FlyEmbraer was developed to offer clients user-oriented tools and online data to support aircraft fleet operations.
To support the 1,015 worldwide Falcon operators who fly an average 1.7 aircraft, logging 360 hours each year, Dassault has launched a renewed customer-support effort. The improved support network includes three technical centers that ensure 24/7 expert hotline service. Globally, 420 people– including 80 field service representatives– work in Falcon customer support facilities.
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