Electronic commerce

October 15, 2012 - 11:40am
Zappos CEO Tony Hsieh

By the time we first discussed putting Zappos CEO Tony Hsieh on the cover of Business Jet Traveler, I had already been a steady customer of the company for five years and knew all about its astonishing service standards.

February 10, 2012 - 6:00am

JetNet is offering demonstrations at its Heli-Expo booth (No. 9763) of customer relationship management (CRM) features recently added to its piston and turbine helicopter database. JetNet CRM allows database subscribers to tap into data on aircraft owners and operators throughout the world.

May 17, 2011 - 1:40am

Business aviation data provider JetNet is marking a decade of consecutive EBACE show appearances by demonstrating two new products here this week (Stand 232). Introduced earlier this year, the company’s Jetnet iQ advisory service is available to customers on a members-only basis and consists of three main components aimed at increasing clients’ industry awareness.

March 6, 2011 - 6:40am

Corporate aviation information provider JetNet (Booth No. 3621) is promoting its new CRM and iQ services. CRM (customer relationship management) is a Web-based contact management system for the company’s Evolution customers; iQ is a forecasting and “premium advisory service” for business aviation professionals.

November 30, 2010 - 10:17am

CRS Jet Spares reports a 25-percent decrease in customer additional billings (billbacks) over the past 18 months as a result of its Option 2 pricing program.  
When an operator needs a part, an exchange transaction is the common method of handling the purchase. The problem with that type of transaction is there’s the chance of a billback to the operator at a later date based upon the actual condition of the core.

February 19, 2010 - 9:26am

American Eurocopter customers will begin to see demonstrably better product support, including hard AOG (aircraft on ground) support, by the end of the second quarter of this year, said Larry Roberts, vice president of sales, marketing and customer support.

October 14, 2009 - 12:06pm

It goes without saying that the development of the Internet is one of the most significant achievements in history. The ability to mass communicate without geographic or time limitations allows even the smallest company to have international market potential at practically no cost. Yet while a company such as eBay, the online auction Web site, has capitalized on the Internet’s potential, aviation has yet to fully embrace it.

September 30, 2009 - 6:19am

Piedmont Aircraft has sold 24 pre-owned business airplanes since its official launch earlier this year, proving that “even in this market, which is one of the toughest markets we have seen in years, there are buyers out there,” said Piedmont CEO Tom Mekis.

July 28, 2009 - 8:31am

FBOs and aviation service providers will soon have to stop using credit card processing services that are not compliant with the Payment Card Industry (PCI) Security Council’s new payment application data security standard (PA-DSS), according to FBO software company Horizon Business Concepts of Broken Arrow, Okla.

June 30, 2009 - 10:32am

Cessna Citation factory-owned service centers in the U.S. are now accepting Avfuel charge cards and Cessna contract fuel cards from Avfuel, an independent supplier of aviation fuels and services. “We are pleased to offer the additional convenience of Avfuel charge cards to thousands of Citation customers using our company service centers in the U.S.,” said Cessna vice president of service facilities Stan Younger.

 
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